Any “Customer” or “Subscriber” of the Aerux Broadband’s service is at all times subject to Customer’s signed service agreement, which incorporates this Privacy Policy by reference. Personal Information is the information Customer provides to Aerux Broadband voluntarily or passively through Customer use of the Service and/or website, and which is directly associated with or reasonably linked to a specific person, computer or device. For example, through the registration process, when the equipment to provide the Service is installed, maintained or upgraded at Customer’s premises, when Customer contacts Aerux Broadband regarding the Service, and through Customer account settings.

Aerux Broadband does not engage or allow third parties access a Customer’s information or allow third party tracking across the Internet and across time for advertising purposes. Aerux Broadband will not rent, sell or disclose Personal Information to anyone not related to Aerux Broadband for marketing or promotional purposes, unless in connection with a potential or actual sale, merger or a corporate restructuring by or of Aerux Broadband.

While we strive to protect your personal information, we cannot warrant or guarantee the security of any information you transmit to us. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and may be subject to interception by unauthorized third parties. Aerux Broadband’s takes reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information Customer sends and receives through the Service. Aerux Broadband recommends that you use caution when sending any Personal Information over the Internet and use encryption technology whenever possible, such as websites that have the “https” designation in the website’s address bar and show a padlock icon in the browser’s window.

Customer acknowledges and accepts the practices and policies outlined in this Privacy Policy, and hereby consents that Aerux Broadband will collect, use, store and share Customer’s Personal Information in the following ways:

Aerux Broadband collects and stores various types of information internally about Customer in relation only to their use of our Internet Service. When you provide personally-identifiable information through the Aerux broadband Site/Services, it will be used to fulfill your specific request. Information is also used for the purpose of completing, processing, personalizing, evaluating, maintaining and improving the Customer’s service with Aerux Broadband. Customer information may be used via Aerux Broadband’s website, Aerux’s call centers, Aerux’s payment processing/merchant centers, and postal mail. Aerux utilizes the services at Freshbooks.com, a highly secure cloud-based accounting solution, for invoicing, accounting and secure online payments. The security measures of Freshbooks includes 256-bit SSL encryption, Cisco-powered firewalls, AlertLogic security provider, Intrusion Detection System (IDS), and an encrypted database using AES.

Aerux Broadband collects and stores personal information such as Customer name, email address, phone number, billing address and billing information (such as credit card account number or other financial account information), service address. Customer may be required to provide certain Personal Information to Aerux Broadband in order to begin service or open an account with Aerux Broadband, to assist Aerux Broadband in improving Customer’s Service or troubleshooting problems Customer is experiencing with the Service, a computer or device, or otherwise to improve the quality of the Service.

Aerux Broadband also collects and stores Network Information, information about Customer access to, and use of, the Aerux Broadband network, which may or may not be directly associated with or reasonably linked to a specific person, computer or device. For example, Aerux Broadband may collect and store information about the performance of the Aerux Equipment installed on Customer property or at Customer premises, when Customer is using the Service, the various devices Customer is using to access the Service, the amount of data Customer is transmitting and receiving, the content of the data Customer are transmitting and receiving, the websites Customer is visiting, and any other information that is transmitted over the Aerux Broadband network.

Aerux Broadband may also aggregate Network Information from multiple subscribers and Aerux Broadband will share such aggregated Non-Personal information about the overall performance of the Aerux Broadband Service and network with our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device. We use Network Information to monitor and enhance the performance of the Aerux Broadband network. Aerux Broadband will not monitor the content of the websites viewed or email communications as part of Aerux Broadband’s standard network management.

When you visit Aerux Broadband’s website, Aerux Broadband will collect various types of Non-Personal Information, such as information on Aerux Broadband server logs from Customer’s browser or device, which may include Customer IP address, unique device identifier, “cookie” information, the type of browser and/or device you’re using to access the Service, and the page or feature Customer requested. (IP Address and device identifiers are traditionally classified as Non-Personal Information, unless Aerux Broadband is required to do so otherwise under applicable law.) Cookies” and “web beacons” are text file identifiers Aerux Broadband transfers to Customer’s browser or device that allow Aerux Broadband to recognize Customer’s browser or device and tell Aerux Broadband how and when pages and features on the Aerux Broadband website are visited, by how many people, and other activity on the website.

Aerux Broadband will use only Personal Information such as Customer phone number or email address to inform or update Customer on Aerux Broadband Services. Aerux Broadband does not engage or allow third parties access a Customer’s information or allow third party tracking across the Internet and across time for advertising purposes. Aerux Broadband reserves the right to fully use, disclose and process any Non-Personal Information collected from Customer in any manner as well as any information Customer consents to provide for purpose outside of Aerux Broadband Services or website. Aerux Broadband will not rent, sell or disclose Personal Information to anyone not related to Aerux Broadband for marketing or promotional purposes, unless in connection with a potential or actual sale, merger or a corporate restructuring by or of Aerux Broadband.

To Operational Service Providers: Aerux Broadband and its Affiliates contract with other companies and people to perform tasks or services on Aerux Broadband’s behalf and need to share Customer Personal Information to provide products or services to Customers. For example, Aerux Broadband may use a payment processing company to receive and process Customer’s ACH or credit card transactions for Aerux Broadband, or Aerux Broadband may contract with third parties to assist Aerux Broadband in optimizing Aerux Broadband’s network. Unless Aerux Broadband tells Customer differently, Aerux Broadband does not grant its Operational Service Providers any right to use the Personal Information Aerux Broadband shares with them beyond what is necessary to assist Aerux Broadband.

For Business Transfers/Restructuring: Aerux Broadband may choose to buy or sell assets, or Aerux Broadband may sell assets or be sold. In these types of transactions, customer Personal Information is typically one of the business assets that would be disclosed and transferred. Also, if Aerux Broadband (or Aerux Broadband’s assets) are acquired, or Aerux Broadband goes out of business, enter bankruptcy, or go through some other change of control, including restructuring, re-organization or financing arrangements, Personal Information could be one of the assets disclosed, transferred to or acquired by a third party.

When Required by Law or in Response to Legal Process: Aerux Broadband reserves the right to access, read, preserve, and disclose any Personal Information to which Aerux Broadband has access if Aerux Broadband is required by law or legal process to do so, or if Aerux Broadband has a good faith belief that Aerux Broadband is required by law or legal process to do so.

Although Aerux broadband takes commercially reasonable steps to protect your information, please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through communications services this information may be collected and used by others.

By Customer’s use and acceptance of the service, user is indicating that user has read, understood and agreed to be bound by the terms stated in the Privacy Policy of Aerux Broadband.

Updated on: June 8, 2020