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Person using VR

Got a problem?

Try these simple steps to troubleshoot common connectivity issues.

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1.

Reboot Your Router

Wait a minimum of 60 seconds and plug the device back in

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2.

Restart & Update device

Close any unnecessary tab/windows or apps. Check for any software updates

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3.

Connect Computer

Bypass your router and use an ethernet cable (Cat 5 or higher) to directly connect your computer without using WiFi.

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4.

Perform a Speed Test

Still need help?

Contact our support team at 888-683-4887

Basic

Where to place your router?

How to reboot your router?

How to perform a proper speed test?

When your router is defective?

Where to place your router?

Slow Computer?

Slow Connection?